Shipping Method & Cost

Economy Shipping (Mostly Free): Delivered by your local postal service
Express Shipping (Pay Extra Fees): Via DHL, UPS, or FedEx

Processing Time & Delivery Estimates

Once you order, we will process it ASAP in 2 to 5 days and upload the tracking number within 7 days.

  • Economy Shipping: Takes around 5–8 days

  • Standard Shipping: Takes around 3–4 days
  • Express Shipping: Takes around 1–2 days

Note: Delivery times may vary due to local conditions or peak seasons like Christmas or Black Friday.

Warehouse

Shipped from China or US warehouse

Shipping Information Tips

The delivery address must be detailed and accurate – including street number, building number, and room number. The zip code should match your city.

  1. China, Macau (SAR), and Hong Kong (SAR): Please fill out using Chinese address and names.

  2. Taiwan: You must provide Chinese name and address, and ID card number (passport number for foreigners). Please include the ID number in the order notes.

    • Taiwan Customs Requirement: You must download the Ezway app and register. Without registration, Taiwan Customs may confiscate the goods. We are not responsible for such losses or refunds.

  3. Korea: You must provide:

    • Korean name

    • Korean address

    • Personal Tax ID (P + 12 digits)

    • Phone number (010 + 8 digits)

    • All information must match or we cannot ship.

  4. Chile, Colombia, Turkey: Provide the recipient’s tax ID (CPF, CNP, VAT, Passport ID, or EOR).

We Do Not Ship To:

  1. Dependent islands

  2. South Africa: No delivery to dependent islands or addresses with “box,” “posbus,” “plot,” “plaas,” “farm,” “private bag,” or “privaat sak.”

  3. All Countries: No shipping to P.O. Boxes or APO/FPO military addresses

  4. Temporarily Restricted Countries: Russia, Belarus, Israel, Gibraltar

Multiple Parcel Deliveries

We aim to deliver all items together, but some products may be shipped separately due to varying logistics. You’ll receive a shipping notification for each shipment.

Order Changes & Cancellations

  • Orders can be canceled within 24 hours of placing them.

  • No changes or cancellations allowed once the order is shipped.

  • Orders with incomplete or incorrect address details are the customer’s responsibility.

  • Lofree is not liable for lost packages due to address errors. No exchanges or refunds in such cases.

Parcel Declaration

Courier services do not accept custom declaration requests.

Duties & Import Taxes

Our prices do not include VAT or import duties. We aim to declare a comparatively lower value to minimize fees, but we cannot guarantee this.
For questions about declared value or taxes, email us at:
📧 support@lofrees.us

📍 Address: 2062 Polo Gardens Drive, Wellington Florida 33414, United States
📞 Phone: +1 561 541 5118